What do I have to do in order to request a project and receive a quote?

 

After I send my initial email, what should I do next?

  • Start preparing and send your content (Text, Images, logos, information, etc.) for your project.

  • Be on the look out for a response email/questionnaire and an invoice with your determined balance and project details (deposit needs to be paid before project can begin).

After my proof has been sent, what should I do next?

  • Once your proof has been sent, review it CAREFULLY for any changes or text edits.

  • Once you have approved the proof, if you have a remaining balance on your invoice, it needs to be paid in order to receive any files.

  • After your balance has been paid in full you will receive instruction and all necessary files regarding your project.

How many times am I allowed to revise/make edits to my project?

  • For every project, ONE sets of revisions are allowed without incurring additional charges. Excessive changes on the parties behalf will incur an additional charge.

  • All editable files range from $40-$80 depending on project.

  • All additional sets of revisions are $10/set.

 

How should I send over my content?

  • ALL content (text, images, logos, information, media, etc.) with correct spelling and information are needed BEFORE we can begin your project.

  • Content may be provided in the following format(s): (Email, Word Documents, TXT, and/or PDF)

  • Next Elevation Co. also accepts the following file types (Hi-Res JPEG, Hi-Res PNG, TIFF, EPS, AI, and PSD)

  • WE DO NOT ACCEPT BLURRY/PIXELATED PHOTOS OR SCREENSHOTS.

  • Any content that has to be produced by Next Elevation Co. on behalf of your project will ensue an additional charge, unless otherwise specified.

 

*Note: To ensure that all images are reflected in the sharpest manner, images must be sent in high resolution (minimum 300 dpi).  Images that are not sent in high resolution will result in poor quality. Next Elevation Co. will not be held responsible, and reserves the right to decline a project due to poor quality.

Tips on proofing?

Prior to completing a project, clients will have the opportunity to review/proofread each job to ensure accuracy.  Once the Next Elevation Co. receives final approval, additional charges will occur if any changes/edits need to be made afterwards. We are not responsible for any misspellings, punctuation or formatting after your last approval.

  • Triple Check for the following: spelling and grammar, formatting, dates and times, links, images.

When should I expect My project to be completed?

There are a lot of aspects that go into play here. After all content is received, Next Elevation does our best to ensure that we provide quality work, but in a timely manner. Revisions that have been requested will be delivered in up to 1-2 business days. More complex changes or redraws maybe be delivered up to 5 business days (depending on the complexity of work).

Projects that require that require an expedited delivery will be charged a RUSH FEE.

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Upon the final approval and full payment of the your project, Next Elevation Co. will require up to 24 hours to put together all of the files. Next Elevation Co. agrees to deliver logo designs to you in appropriate high quality formats.

How do I pay for a project? How does Next Elevation Co. process payments?

For projects $499 and under, payment in full is required before work will begin. For projects over $500, a non-refundable payment of at least 50% is required before any work will begin. Unless purchasing directly from the site, full payment or deposits must be paid within 24 hours of receipt of invoice or the project is subject to cancellation. All remaining unpaid balances will be due within 24 hours of your final approval of the design concept. Once the final payment is made, the project will be finalized and all files will be sent to you.

Currently, payments are all made via Paypal or with a debit/credit card. No project will begin until payment has been 100% cleared. There is also a payment link available in the footer of the website for additional fees you may need to pay.

Can I get a refund?

We guarantee your full satisfaction or your money back. An administration fee of 3.5% of your original purchase price will be deducted from the amount refunded.

Photography deposits are non-refundable, unless there is a mistake on our end.

The refund policy will not take effect in any of the following events:

  • If you purchased a "Special Package".

  • If you have already approved your designs or project components.

  • If the party for which the logo was being designed closes, changes its name, or changes its field of business.

  • If the project was canceled for reasons unrelated to the logo designed by Next Elevation Co.

  • If you have not communicated with Next Elevation Co. for more than 6 months following the start of your project.

  • If other design companies were simultaneously hired to work on the same project.

Do I own the rights to the produced content?

Next Elevation Co. transfers the rights to your company to use your new material in all media useful for your business promotion. We ask that you let us display the created content and business name, and website address for testimonial and promotional purposes on our website and in printed ads. The final created content is the property of Next Elevation Co. until full payment is made. In the event of termination of this Agreement, Next Elevation Co. owns the created content and has the right to complete, exhibit, and/or sell the Logo Design (but not your business name). Next Elevation Co. also owns all the logo design concepts created before your chosen final design. 


In the event that payment for any created content is not made in accordance with the payment policies of Next Elevation Co., then all of client's rights in and to the designed content, including any trademark property, will immediately revert back to Next Elevation Co.

Is my content copyrighted or trademarked?

Next Elevation Co. does not file a trademark application with respect to the logos designed for its client.
It is up to your company to copyright the logo design (http://www.copyright.gov) after final payment. It is also up to your company to do a Trademark search and federal trademark registration if you would like to register your logo as a company Trademark. Start here to learn more about Trademarks — http://www.uspto.gov/main/trademarks.htm

 

PLEASE NOTE: Work will not begin and files will also not be released until all payments requirements have been made in full.

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